Frequently Asked Questions
Everything you need to know about our exclusive apparel and lifestyle collections.
How do I determine my size for limited edition apparel?
Each product page features a detailed size chart with measurements in both inches and centimeters. As our collections range from Japanese-fit to International-fit, we recommend comparing these measurements to your favorite garments at home for the best fit.
What is your return policy for fashion items?
We accept returns on unworn, unwashed clothing with original tags attached within 30 days of delivery. Please note that certain limited-run collaboration items or intimate apparel may be marked as final sale and are ineligible for return.
Do you offer international shipping for clothing?
Yes, we ship our fashion collections to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location. Please be aware that international orders may be subject to local customs duties and taxes.
How should I care for my Square Enix specialty garments?
To preserve the quality of prints, embroidery, and technical fabrics, we recommend washing most items inside out in cold water on a gentle cycle. Always refer to the specific care label located inside the garment for detailed instructions.
Can I change my shipping address after placing an order?
Address changes can only be processed if the order has not yet entered the fulfillment stage. Please contact our support team immediately with your order number. Once an item has been processed for shipping, we are unable to redirect the package.
Are your materials sustainably sourced?
We are committed to improving our environmental impact. Many of our newer apparel lines utilize organic cotton and recycled materials. Specific material compositions are listed under the 'Product Details' section of each item.